As the largest provider of pathology services in Queensland, Pathology Queensland (PQ) has a network of over 36 laboratories based at hospitals throughout the state. Part of Queensland Health, PQ prides itself on providing a tailored service to the needs of each hospital and health service. Today this patient-led pathology team boasts over 2000 staff across these locations.
With the Covid-19 pandemic and growth in patient numbers, waiting times for patients had continued to increase, with a number experiencing waits of over 1 hour. Shay Bosworth, Supervising Scientist at Queensland Pathology, could see that this was quickly becoming an issue. Shay set about finding a solution that could flatten out the high-demand peaks, which were often at the start of the day. This would then reduce patient wait times and staff stress while meeting service demand.